M content/articles/randal-schwartz.glyph → content/articles/randal-schwartz.glyph

@@ -106,7 +106,7 @@ After our pizza, we all went back to my place, which is literally around the corner for the restaurant. It was only when we were happily starting the second glass of my family's very own home-made wine that Randal looks at me and says: q[You know that I started off as a Technical Writer myself, don't you?]
 
 I was baffled. I did brush up on Randal's life on his web site, Wikipedia and similar, like any good fan meeting his hero, but I never came across this tiny detail. This triggered yet another round of questions on my part, as I have been working full time as a technical writer for years now. Randal shared a couple of anecdotes about his early technical writing career.
 
-q[When I joined, I had a boss called Lyle. He used to say that a product is not complete without a manual. The manual itself is a product.] A statement that can come handy as as a reminder for Product Managers, Project Leaders and similar when they try to belittle documentation, and for writers themselves, when they feel that they can be sloppy because no one cares.
+q[When I joined, I had a boss called Lyle. He used to say that the manual itself is _the_ product. If it's not in the manual, it simply doesn't exist for the customer.] A statement that can come handy as as a reminder for Product Managers, Project Leaders and similar when they try to belittle documentation, and for writers themselves, when they feel that they can be sloppy because no one cares.
 
 I really enjoyed when Randal told us about his first encounter with his editor, Jack: